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Shipping & Returns

Delivery Information

Deliveries are a very important part of our business, we continually monitor our carriers performance  in order to ensure our customers receive a reliable and efficient service.

 

Delivery Prices

We offer a FREE standard UK Mainland delivery on all orders over £100 and just £4.80 on orders below.

Deliveries outside UK Mainland may be subject to a delivery surcharge.

Please use our Delivery Estimator Tool by simply adding a product to your basket and entering your Postcode.


Zone 1: England, Wales and parts of Scotland excluding the Highlands and Islands. *FREE DELIVERY MAY BE AVAILABLE ON YOUR ORDER*

Zone 2: The Highlands and Islands of Scotland*.

Zone 3: Northern Ireland, Isle of Man & Isles of Scilly.*

*Extended delivery times do exist for outlying areas in Zone 2 and 3

Delivery Times

We aim to deliver your order within 1-3 working days.

Most orders will be sent out using a carrier service which will require a signature on delivery, however smaller orders may be delivered by First Class Royal Mail (Please allow up to 5 working days for delivery)

If you need your order delivering urgently please call us and we will do our best to assist you.

 

Bulk Deliveries

Some large bulky orders may be delivered via pallet carrier. On this occasion we will contact you before your order is despatched to arrange a convenient time.


Returns

If you are not entirely happy with your purchase you can return your item/s within 28 days of delivery, for a full refund to the original payment.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the payment card account within 2 weeks. Please note that it may take up to 14 days for your bank to credit your account. We are not liable, and cannot take responsibility for, any bank charges that you may incur during the refund process.

If you make a purchase online but change your mind once you’ve received your order, under the Consumer Contracts Regulations 2013, you are entitled to a full refund (via the original payment method) provided you notify us within 14 days of receipt that you wish to cancel your contract.

You will then have a further 14 days to return your product. You can return your goods either by post or directly to one of our stores, if you wish to make an exchange then you must visit one of our stores to do so.

Your responsibility and our liability

Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safe and sound at our warehouse.

We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them.
This includes any original packaging and labels, particularly if the packaging forms part of the goods.

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned to us by mistake. It is therefore advised that any goods you may wish to return are done so via a recorded delivery service and retain the proof of postage. In the event that substantial damage has been caused to the product the we reserve the right to refuse a refund or exchange.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you in full less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment within 14 days. Please note this usually takes between 3 – 5 days but may take up to 14 days.

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