Returns Policy

Last updated: 2nd August 2023.

Thank you for shopping at Perceptive Fittings Ltd. We want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we are here to help.

1. Returns Eligibility

1.1. To be eligible for a return, the product must be unused, in its original condition, and in the original packaging.

1.2. Your return must be initiated within 14 days from the date of delivery.

2. How to Initiate a Return

2.1. To initiate a return, please contact our customer support team at or 0115 8371140 to obtain a Return Merchandise Authorization (RMA) number.

2.2. You will need to provide the following information when contacting us:

  • Order number
  • Reason for the return
  • Product name(s) and quantity

3. Return Shipping

3.1. Customers are responsible for the cost of return shipping unless the product is damaged or defective.

3.2. We recommend using a trackable shipping service to ensure that the returned items reach us safely. We cannot be held responsible for items that are lost or damaged during return transit.

4. Refund Process

4.1. Once we receive your return and inspect the product, we will notify you of the status of your refund.

4.2. If the return is approved, we will process the refund to your original payment method within 7 days from the date of approval.

5. Non-Refundable Items

5.1. Certain items are non-refundable and cannot be returned, including but not limited to:

  • Personalized or custom-made products

  • 6. Damaged or Defective Products

6.1. If you receive a damaged or defective product, please contact us immediately upon receipt, and we will provide instructions on how to proceed.

6.2. We may request photos of the damaged or defective item to process your claim more efficiently.

7. Exchange Policy

7.1. Unfortunately, we do not offer direct exchanges. If you wish to exchange an item, please follow the standard return process outlined above, and then place a new order for the desired item.

8. Cancellation Policy

8.1. If you wish to cancel your order before it has been shipped, please contact us as soon as possible. Once the order has been dispatched, the standard return policy applies.

9. Contact Us

If you have any questions or concerns regarding our Returns Policy, please feel free to contact us at or 0115 8371140.