Privacy Notice
This Privacy Policy explains how Perceptive Fittings Ltd ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit Perceptive Fittings Ltd or make a purchase. We are committed to safeguarding your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect the following information when you use our site or place an order: your name, billing and delivery addresses, email address, telephone number, company name and VAT number (if applicable), payment details (processed securely by our payment gateway), IP address, browser type, and browsing behaviour via cookies.
How We Use Your Information
Your data is used to process and fulfil orders, communicate with you about your orders, provide customer support, manage your account, send marketing communications (only with your consent), and improve our website and services. We do not sell your personal data to third parties.
Cookies
Our website uses essential cookies that are required for the shopping cart and checkout to function. With your consent, we also use cookies and similar technologies set by Google to measure the performance of our advertising, to understand how our site is used, and to show relevant ads. These cookies are only set after you click “Accept all” in our cookie banner; if you click “Reject all”, no such cookies are set and no data is shared with Google for advertising or analytics. You can change or withdraw your choice at any time using the “Cookie settings” link in the footer, or manage or block cookies through your browser settings. Blocking essential cookies may prevent the cart and checkout from working.
Website Analytics
We use a self-hosted, privacy-friendly analytics platform (Matomo) to understand how visitors use our site so that we can improve it. It is configured so that no cookies are set and no data is shared with any third party. IP addresses are anonymised before storage (the last two bytes are masked), and the analytics data is stored on our own servers in the United Kingdom. Because this analytics does not store or read information on your device, it does not require consent under the UK Privacy and Electronic Communications Regulations (PECR). Separately, and only with your consent, we use Google Analytics 4 to measure how our site is used; this sets cookies and is controlled by the cookie choices described above.
Data Protection and Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All payment transactions are encrypted using SSL technology and processed by PCI DSS-compliant payment service providers. We do not store full credit or debit card numbers on our servers.
Third-Party Disclosure
We may share your data with trusted third parties solely for the purpose of processing your order, including couriers and delivery partners, payment processors, and IT service providers. These third parties are contractually bound to handle your data securely and only for the specified purposes.
Reviews
After you place an order we display the Google Customer Reviews opt-in on the order confirmation page. If you choose to take part, your order number, the email address used for the order, the delivery country and an estimated delivery date are shared with Google so that it can email you a review survey. This is a transactional survey and is not used for advertising; taking part is optional and you can simply decline the opt-in. Google's handling of this data is governed by Google's Privacy Policy.
Your Rights
Under UK data protection law, you have the right to access, rectify, erase, or restrict the processing of your personal data. You also have the right to data portability and to withdraw consent at any time where we rely on consent to process your data. To exercise any of these rights, please contact us using the details below.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at: Perceptive Fittings Ltd, 367a Radford Road, Nottingham, NG7 7NQ, United Kingdom, or email sales@perceptivefittings.co.uk.
Policy last updated: September 2026.