Shipping & Returns
UK mainland, Northern Ireland, Scottish Highlands & offshore delivery information
UK Mainland
Standard delivery to all UK mainland postcodes, processed and dispatched within 1–2 working days. Free on orders over £50+VAT.
NI, Highlands & Offshore
Fixed rate for Northern Ireland, the Scottish Highlands, Shetland and other offshore islands — applies to all orders regardless of order value.
| Delivery Service | Orders Under £50+VAT | Orders Over £50+VAT |
|---|---|---|
| UK Mainland — Standard Delivery | £5.00 | FREE |
| Northern Ireland, Highlands & Offshore | £20.00 | £20.00 |
All delivery prices are ex. VAT; 20% VAT is added at checkout. Heavy or oversized items may incur a surcharge, which is always displayed before you confirm your order.
£4.95 +VAT long-length handling surcharge
Orders containing any long-length item (for example 2 metre angles, channels, pipes and mouldings) carry a £4.95 +VAT carriage surcharge. This covers the extra handling and courier costs of oversized goods.
- The surcharge applies even when your order qualifies for free shipping (£50+VAT) — free standard delivery still applies to the rest of the basket.
- For Northern Ireland, Highlands & Offshore deliveries the surcharge is added on top of the £20.00 remote rate.
- Long-length items are marked on the product page, and the surcharge is always shown clearly in your basket summary before you pay.
UK Mainland Standard
2–4 working days to most UK mainland postcodes. Orders are dispatched within 1–2 working days of payment confirmation.
NI, Highlands & Offshore
3–5 working days via specialist carriers to Northern Ireland, the Scottish Highlands and offshore islands.
Tracking Your Order
Once your order has been dispatched you will receive an email confirmation with your courier tracking number and a link to track your shipment in real time. You can also track your order by logging into your account.
Delivery Instructions
Add delivery instructions at checkout, such as a safe place preference or alternative delivery address. Once a parcel has been left in a specified safe place, liability for the goods passes to you.
If you are not completely satisfied with your purchase, you may return most items within 30 days of receipt for a full refund or exchange. Items must be unused, in original packaging, and in resaleable condition. Return requests are made online in seconds from your account — open the order, press Return Items, choose what you are sending back and we will confirm by email with return instructions.
How to Request a Return
- Log into your account and open My Orders
- Open the order and click the Return Items button
- Select quantities, pick a reason and submit — we reply by email with instructions
Cancellation Rights
Under the Consumer Contracts Regulations you may cancel an order within 14 days of receiving it — our 30-day policy gives you extra time on top of this. You then have a further 14 days to send items back.
Faulty or Incorrect Items
If an item is faulty, damaged in transit or not as described, tell us in the request comments. Your statutory rights under the Consumer Rights Act apply and we will arrange collection or cover your return postage.
Refunds
Refunds are issued to your original payment method within 14 days of us receiving the returned goods. Return postage is at your cost unless the item is faulty or we sent the wrong item.
Placed an order as a guest? Just contact us with your order number and we will arrange the return for you.